Calling in Emergency
Information from the caller is important for the responders to assess what has happened and the situation on location.
Decisions on which responders are sent and the priority of the response is based on the information given by the person contacting 1-1-2 from location. Please allow time for the conversation and try to give as clear a picture of what is going on as you can.
You can expect stress, fright and chaos during emergencies. Everything goes much slower when there is a lot of pressure. If you know how to react, it's easier to handle the stress. That creates a valuable time that can often differentiate between life and death. To do that it’s good to be prepared to answer these questions:
- Where is the incident?
- What happened?
- Who are you?
Do not hang up. The emergency operator decides when they have enough information.
After the conversation has ended it is important to monitor the sick or injured individual as well as preparing for and securing the arrival of the emergency responders.
- Contact 1-1-2 again if their condition becomes worse.
- Open doors or at least make sure they are not locked.
- Keep an eye out for responders that are on the way.
- Receive the responders when they arrive.
If you are in doubt whether to contact 112 or not, contact 112.
All conversations with 112 Iceland are recorded.
You can call 112 Iceland even if you are abroad. In that case call +354 5702112.