Processing of personal data on 112.is

Here you can find information on:

• Neyðarlínan, which is responsible for the website www.112.is.
• The processing of personal data on the website www.112.is, how and why this processing is done and with what authorisation.
• What kind of personal data is processed and who receives that information.
• For how long the data will be stored.
• What the rights are of those who the data is about.
• Where the data is obtained from.
• What requirements are made of those who process the personal data.

This information page is intended to fulfil the obligation to provide information, which is in particular in Article 17 of Act No. 90/2018.

About us

We are Neyðarlínan ohf., Skógarhlíð 14, 105 Reykjavík. We are responsible for the processing of personal data on the www.112.is website.

How is the processing of data done?

When a user visits pages on the 112.is website, the following personal data is recorded about the user and the equipment they are using. They are processed for the purposes and in the manner described below.

Why is personal data processed?

In short, personal data is processed in connection with the website for the purposes of:

• Respond to users' requests for our services.
• Update the website.
• Respond to technical problems in the operation of the site.

What information is processed will be discussed in more detail below.

What personal data is processed and for what purpose?

• Contact information (name and phone number): If the user intends to participate in an online chat with an emergency responder, he/she must first provide both his/her name and phone number. They must also provide their location, either by selecting it on a map or by providing access to automatic location registration on their device. The information is used to be able to trace the whereabouts of the person seeking assistance and to be able to be in contact with them.
• Information in the online chat about the incidents of a case: Before participating in the online chat, the user can enter text freely in the "Describe incidents in more detail" field and, when entering the online chat, in the "Enter message" field. There, he can also upload files by clicking on the "Upload" button. The information is used to be able to provide the assistance needed.
• Internet identifier (web address/IP addresses): When a user browses the web, information about their web address is recorded. The information is used to be able to track where emergency messages come from, but also to be able to track how the website is used, which way users navigate and what they click on (usage information), so that we can make informed decisions about changing the user interface and features of the website, analyse and respond to technical problems on the website, update it and improve its functionality.
• Information about the equipment the user uses to navigate the website, i.e. browser type, operating system and equipment (diagnostic information, in English, "user agent string"): The information is used to diagnose and respond to technical problems on the website, update it and improve its functionality.
• Suggestions to the Ethics Committee: The user can register free text in the form for suggestions to the Emergency Line's Ethics Committee, including personal information if he/she chooses. In addition to free text, you can fill in the fields "Name", "Phone number", "Subject" and "E-mail". By clicking "Send" on the form, the message is transferred to our processor, who sends it by email to the Ethics Committee. The information is used to make it easier for the Committee to respond to the person who submitted the suggestion, if he so chooses

What is the authorisation to process personal data?

All of the above-mentioned processing of personal data is necessary for Neyðarlínan to be able to provide appropriate services, which is work carried out in the public interest. In cases where our services are sought by or on behalf of people who are in urgent need, the aforementioned processing of personal data is necessary to protect the vital interests of users or other individuals.

Where is personal data shared?

Personal data from users of the website is shared with our processors who handle part of the processing in question. We have entered into processing contracts with them in accordance with data protection laws. We require them to process personal data in a manner that is at least as secure or more secure than described in these terms and conditions and is required by data protection laws. We will change processors as necessary, subject to compliance with the provisions of the law. We do not disclose the personal data discussed here in other cases, except on the basis of instructions in established legal rules, in court rulings or in government decisions.

How long will personal data be stored?

We are a "delivery obligation" organization according to the Public Archives Act (Act No. 77/2014). We are therefore not permitted to delete the data we process, including those containing personal data, without the permission of the National Archives of Iceland.

What rights to the subjects of the personal data have?

The data’s subject has the right to request access to and a copy of their personal data from us, to have it corrected if it is incorrect or misleading, or to have it deleted if we no longer have permission to process it.

These rights are described in more detail in the Act on Data Protection (Articles 17 and 20 of Act No. 90/2018). According to the latter article, the person about whom the information is contained may also have the right to transfer their own data or that we restrict the processing of personal data about him/her, provided that certain conditions are met. He also has the right to object to the processing (Article 21 of the Act) and the right to lodge a complaint with the Data Protection Authority regarding the processing. Its office is at Laugavegur 166, 105 Reykjavík and its email address is postur@personuvernd.is.

Where is the personal data obtained?

Only the personal data obtained from the user of the website itself or from the equipment they use to navigate the website is processed.

How can the processing be stopped and have the personal data deleted?

The person to whom the information is about is not obliged to provide us with any information. The consequence of not disclosing personal data is that it may prove difficult or even impossible to provide the services requested on the website.

Contact us

You can always contact us at personuvernd@112.is about anything related to the processing of personal data on the website.

Publication of the information page

This is version 1.1 of this information page as it was published on January 29, 2026. It may be changed without notice, but the latest version is always available here on the website.