Nurses at Heilsuvera provide you with advice regarding your health and healthcare.

Heilsuvera is a website that the Directorate of Health and the Healthcare Centers oversee. On Heilsuvera, you can receive advice from a nurse through online chat or phone (513 1700) every day from 8 am to 10 pm. The website also has a lot of information about health and abuse and what to do, but unfortunately, it is still only in Icelandic. 

When you sign into the webchat you are asked to register your name and email address: you do not have to give up your correct name or email. If you do not speak Icelandic, the nurse will attempt to the best of their ability to talk to you in your language.

You can sign-in on the website with your electronic id (rafræn skilríki). Then you can see your healthcare history, renew your prescriptions, send messages to your doctor, or book an appointment at your local health clinic.

Heilsuvera is an online service for the Healthcare Centers. On the Heilsuvera website, you can speak to a nurse through webchat or phone. 

Walk-in service for victims of sexual abuse is open 24 hours a day.

Walk-in service for victims of sexual abuse is located in the Emergency Room (Bráðamóttaka) at the National Hospital in Fossvogur. It is open 24/7, and there is no cost for going there. You will get help, regardless of where you are from or where you live. It is a good idea to bring someone you trust with you.

There are nurses, psychologists, and doctors who work in the emergency room who provide you help with both physical and emotional wounds.  There, you can also get assistance from a lawyer or legal rights protector. Physical evidence is collected for use if you choose to press charges. Even though it's hard, to increase the chances of finding criminal evidence, it's best to go to the emergency room as soon as possible, without washing yourself or your clothes.

The phone number at the ER is 543 2000, and it is open 24/7. You can also contact them directly at 543 2094 during daytime work hours. It is also possible to send an email to neydarmottaka@landspitali.is or contact the emergency room through the online chat on the hospital's website. 

Support and counselling for sexual abuse 

Language and sign language interpretation.

The Emergency Room for Sexual Abuse assists anyone who has been raped, experienced attempted rape or any other sexual abuse.

543 2000 (24/7) or directly 543 2094 (daytime work hours)

Emergency care for sexual assault victims

You can always call 1717. Full confidentiality and anonymity is guaranteed.

You can call 1717 or talk on their webchat if you want to talk to someone. The volunteers are professionally trained, well-experienced and from all walks of life. You can contact them regarding any issue causing you concern. You can get emotional support, counseling, helpful information or just someone to listen. Both the phone and webchat are free of cost.

When you sign into the webchat, you will be prompted to register a name and email, but you do not need to register your real name or email.

Here are some examples of matters you can talk about:

If you need someone to talk to or need information about where to find help, please do not hesitate to get in touch. If you do not speak fluent Icelandic, you can request to speak English or Polish.

Free of Cost - Confidential – Always Open

The Red Cross Helpline 1717 is a phone service and webchat for those who need someone to talk to in confidentiality. They are open 24 hours, and it's free to call.

Emotional abuse is when somebody continually mistreats you emotionally. It's also sometimes called psychological abuse. It is emotional abuse when someone threatens you or deliberately tries to scare, humiliate, isolate or ignore you.

The nurses at Heilsuvera consult you in all issues related to wellbeing and health.

You can get get medical advice and information about you access to healthcare 24/7 by calling 1700 or 8am to 10pm via webchat. 

Your Healthcare Centre (Heilsugæsla) will connect you to the right resources if you have experienced. You can always come or call there during work hours and talk to a nurse, a psychologist or a midwife that gets you the help you need. If you haven’t already, you should register yourself and your family at the nearest healthcare centre and apply for a General Practitioner (GP).

Outside of the capital area, there is always a doctor on call.

Many health care centres have specific counsultation for youth aged 13-20. They can come there to discuss their health and wellness.

There are also special emergency receptions for victims of sexual assault for those that are unable to reach the ERs for sexual assault in Reykjavik and Akureyri. There is access to this reception 24/7.

On the website Heilsuvera, you can log in with your electronic ID to see what is your health care centre, book appointments with a doctor, view your medical history, and renew prescriptions.

Here is a map with every healthcare facility in the country so that you can find the one closest to you.

At the Healthcare Centres, doctors, nurses, midwives and psychologist work to serve residents  in that neighbourhood or municipality. 

Healthcare Centres

Ask a Nurse for Help

Website

Available support

Heilsuvera

Emergency care for sexual assault victims

1717

Emotional abuse